Recognized Coaching and Mentoring Skills for Managers and Supervisors

LEADERSHIP, MANAGEMENT

Fees:

Venue: Kuala Lumpur / Malaysia

Start Date: 2025-02-23

End Date: 2025-02-27

Duration: 5 days

Course Content:

Introduction

Most managers know, regardless of their levels of experience, that the people-performance issues are the greatest challenges of their jobs. The secret to success is to be able to multiply your effectiveness through others. This course is for professionals who are interested in advancing their supervisory and managerial capabilities using coaching and mentoring skills. The course introduces the core skills and qualifications required to become an ideal coach or mentor, and it describes how the coaching and mentoring processes really work.

Course Objective

Define and explain the meaning and the differences between coaching, counselling and mentoring.
Understand why, how and when to apply coaching in a workplace setting.
Understand and explain the benefits of coaching and why sometimes coaching fails.
Analyze and recognize their own coaching styles and how to apply this knowledge in their coaching engagements.
Learn the skills, characteristics and qualifications of the ideal coach.
Improve communication skills to enhance the effectiveness and the quality of coaching sessions.
Learn and apply a variety of coaching strategies, tools and techniques.
Understand the practical application of mentoring and how to create and manage mentoring relationships in the workplace.

Training Methodology

A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge and experience transfer. The sessions will start by raising the most relevant questions and motivate everybody finding the right answers. The attendants will also be encouraged to raise more of their own questions and to share developing the right answers using their own analysis and experience.

Percentage of Delivery Methodologies

35% Presentation
30% Group & Individual Exercises
25% Case Studies
10% Active Movies and Simulation

Course Outline

Day 1:

Introduction and definitions

What is coaching?
Types of coaching.
Counseling-Coaching-Mentoring – A Continuum.
Coaching, Counseling, Mentoring – Bridging Gaps.
Formal and Informal coaching.
Bossing vs. coaching.
Importance of coaching.
Competencies and the personality iceberg.
Behavioral vs. performance indicators.

Day 2:

Applications, benefits and challenges of coaching

Applications of coaching in the workplace.
The benefit of coaching.
Why does coaching fail?
Operational and organizational barriers.
Why managers do not coach?
Coaching mistakes to avoid.

Day 3:

Coaching styles and skills

Characteristics of an ideal coach
How a good coach is described
7 masterful coaching personality traits
Myths and realities
Coaching styles: What kind of a coach are you?
Seven communication principles for coaching
Gather good information about EARS.
Good habits of effective listeners

Day 4:

Coaching sessions, strategies and approaches

Elements of a good coaching session.
Pre-coaching checklist.
Coaching strategies and approaches.
Five steps of coaching.
Coaching models: TGROW and SURE.
SWOT analysis in Coaching.
The coaching wheel – selected managerial competencies.
BEST – Preview and review coaching.
Asking the right questions in coaching.
Coaching approaches for different behavioral styles (DiSC).
Arranging the room for coaching.

Day 5:

Mentoring

What is mentoring? Origin of the word.
The historical mentor and modern-day definitions.
Myth about mentoring.
Corporate mentoring.
Characteristics of mentoring.
The mentoring impact.
Practical applications.
Informal vs. formal mentoring.
Why mentoring and whom to mentor?
Benefits of mentoring.
Role and attributes of a mentor.
Mentoring relationships and life cycle.
Mentoring meeting and agenda.
10 commandments of mentoring.