Essentials of Balanced Scorecard
LEADERSHIP, MANAGEMENT
Introduction
This Essentials of Balanced Scorecard training course helps
organizations to put strategy at the heart of everything they do. By
translating strategy into a balanced set of objectives - covering Finance,
Customer, Internal Processes and People - the Balanced Scorecard approach
enables organizations to turn their strategies into operational reality. Clear
measures and targets allow leaders to steer their organization towards its
long-term goals and engages managers and staff to contribute more fully to its
success.
By the end of the course, participants will be
able to:
- Build a Balanced Scorecard from scratch, based
on your organization’s strategy.
- Overcome obstacles to implementing a Balanced
Scorecard in practice.
- Translate strategy into tangible results to be
measured and monitored.
- Align people and resources to focus on
achieving the strategy.
- Adjust and enhance strategy in line with a
changing environment.
Training Methodology
A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge and experience transfer. The sessions will start by raising the most relevant questions, and motivate everybody finding the right answers. The attendants will also be encouraged to raise more of their own questions and to share developing the right answers using their own analysis and experience.
Course Outline
Day 1:
Introduction to the Balanced Scorecard
- Introduction to the balanced scorecard.
- Benefits of the balanced scorecard.
- Beginning with a vision.
- The financial, customer, process perspectives
in detail.
- Strategy maps and strategic themes.
- Lag and lead measures / KPIs.
- Constructing a strategy map.
Day 2:
Understanding Strategy
- The balanced scorecard development process.
- Understanding organizational strategy.
- Exploring the strategies of participants’ Own
Organizations.
- Creating a strategy-centric Organisation.
- Engaging the leadership team.
Day 3:
Building Strategy Maps
- The learning & growth perspective in
detail.
- Creating a climate for action.
- Creating strategy maps for participants’ own
organisations.
- Strategic measures / KPIs.
- Linking strategy and business planning.
Day 4:
Building a Complete Balanced Scorecard
- Strategic targets.
- Mapping strategic initiatives
- Monitoring and reviewing the balanced
scorecard using the latest web-based technology.
- Completing the balanced scorecard for
participants’ own organizations.
- Planning for implementation.
- Cascading the balanced scorecard across an
organization.
Day 5:
Pulling It All Together
- Reviewing and enhancing
participants’ balanced scorecards.
- Identify potential pitfalls
and barriers to implementation.
- Gaining buy-in and ownership
for the balanced scorecard.
- Top tips for successful
creation and implementation of a balanced scorecard.
- Making a personal plan of
action based on the training course.
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