Success under Pressure - Emotional Intelligence, Conflict Management and Negotiations
LEADERSHIP, MANAGEMENT
Introduction
This programme aims
to equip you with tools to handle stress and pressure in the workplace. The programme
will focus on motivating the individual to control and focus their emotions
towards the most beneficial outcome. It also emphasizes the importance of
negotiation as a type of conflict resolution. The use of teaching and learning
techniques based on the latest educational psychology principles for adult
learning ensures that each programme session will be challenging and highly effective.
By the end of the course, participants will be
able to:
- Develop emotional intelligence in the
workplace.
- Understand and identify different behavioral
styles to communicate with others.
- Gain insights of individual strengths and
areas for development.
- Develop emotional awareness for recognizing
and handling own emotions.
- Understand and practice conflict management
techniques.
- Stress handling techniques for coping with
pressure.
- Negotiate with greater confidence.
- Learn how to achieve win-win outcomes in
negotiations.
Training Methodology
A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge and experience transfer. The sessions will start by raising the most relevant questions, and motivate everybody finding the right answers. The attendants will also be encouraged to raise more of their own questions and to share developing the right answers using their own analysis and experience.
Course Outline
Day 1:
Emotional Intelligence for Success
- What is Emotional Intelligence?
- Reframing self-talk for success.
- Assess your personal profile.
- Identify your strengths and areas for
development.
- Establish healthy relationships with others.
- Life giving food for success.
- How to handle stressful situations.
- Building a climate for creativity.
Day 2:
Managing Stress for Success
- Understand what stress is.
- Difference between positive and negative
stress.
- Symptoms of stress.
- The effects of chronic stress.
- Identify top timewasters.
- Remaining professional under pressure.
- Relaxation techniques.
- Building resilience to stress.
Day 3:
Conflict Management and Resolution
- What is conflict?
- Reasons for workplace conflict.
- Ineffective approaches to conflict resolution.
- Conflict management strategies.
- Techniques for resolving conflicts
successfully.
- How to handle different conflict areas.
- Active listening for conflict resolution.
- Communication skills to resolve conflicts.
Day 4:
The Art of Negotiation
- What is negotiation?
- Styles in negotiation.
- Win-win negotiation.
- Rational bargaining.
- Principled negotiation.
- How to separate people from the problem.
- How to invent options for mutual gain.
- Personality styles of negotiators.
Day 5:
Successful Leadership Skills
- Characteristics of
successful leaders.
- Openness and vision for a
successful future.
- Innovative thinking for
problem solving.
- Harnessing creativity in
subordinates through aligned leadership.
- Building trust with others.
- Helping your team prepare
for change.
- Motivating yourself and
others under pressure.
- Develop a personal action
plan.
Print