Measuring & Maximising Training ROI
Training & Human Resources
Introduction
Training can have a
strategic impact on an organisation yet many organizations do not know or
understand if they are receiving value for their investment in training.
This course is designed to demonstrate that training has a strategic role and will demonstrate how organizations can obtain greater value from their investment in training.
Course Objective
By the end of this training
course, you will be able to understand:
- Understand the issues related to measuring and
maximizing training return on investment at both a strategic and operating
level.
- Plan, organise and deliver training programmes
and events which are relevant to and will contribute to the attainment of
the organisation’s strategic objectives.
- Demonstrate and be able to make the business
case for specific training programmes and events and therefore be able to
justify training related expenditure.
- Understand and be able to implement the
techniques applicable to identifying and delivery relevant training needs.
- Describe best practice in relation to employee
development and therefore contribute to the achievement of competitive
edge by improving employee retention rates.
- Monitor and review the effectiveness and
impact of the training ‘spend’ and as a result be able to apply measures
to training related processes.
Training Methodology
A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge and experience transfer. The sessions will start by raising the most relevant questions and motivate everybody to find the right answers. The attendants will also be encouraged to raise more of their own questions and to share developing the right answers using their own analysis and experience.
Course Outline
Day 1:
Introduction – An Overview of the Strategic Role of Training
- · The strategic context of training.
- · The business case for training investment.
- · The principles of effective employee development.
- · Training models and approaches.
- · Establishing training needs.
- · Evaluating training.
- · Establishing appropriate processes for measuring training return on investment (ROI).
- · The role of senior managers, HR professionals and line managers in measuring and maximizing the
- training ROI.
Day 2:
Aligning
Training to Business Objectives: Maximizing Training ROI
· The organizational context.
- · Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps.
- · Identifying the training need.
- · Aligning training with business needs.
- · Planning training.
- · Delivering effective training.
- · Maximising training ROI.
Day 3:
Measuring Training Return on Investment ROI
- · The arguments for and against measuring the cost and effectiveness of training.
- · Making the business case.
- · What and how to measure.
- · Identifying the appropriate success criteria.
- · Measuring the effectiveness of training.
- · Forecasting costs.
- · Forecasting benefits.
- · Calculating the training ROI.
Day 4:
Managing the Training Process
- ·
Identifying the appropriate
approach to training.
- · The roles and responsibilities of senior managers, HR professionals, line managers and employees.
- · Establishing training objectives at the strategic level.
- · Identifying training objectives at the operating and individual level.
- · Maximising ROI - preparing training budgets.
- · Planning and Implementing training.
- · Internal or external training provision.
- · Determining how training will be evaluated.
Day 5:
Evaluating Training
- ·
Evaluation models and
approaches.
- · Purpose of evaluation.
- · Some myths about evaluation.
- · Levels of evaluation.
- · Evaluation methodologies.
- · Linking evaluation to training ROI.
- · Course summary.
- · Personal development planning.